Frequently Asked Questions

A load of old tosh the full monty sloshed pukka squiffy.


How can we help?

Our support forums and make your support experience better.

Customer Support

Customer support is a specific type of customer service involving skills such as documentation.

Need Customization

Oxford smashing Harry spend a penny get stuffed mate cup of char It's your round.

Support Includes

Website support requires a large range of services, focused not on his one aspect.

img img img img

Contact us directly at

Add to Cart or Buy Now: If you’re after only one item, simply choose the ‘Buy Now’ option on the item page. This will take you directly to Checkout.

Once you've submitted a refund request, the author will review it and may contact you for more information, or try and resolve your issue.

"Favorites" is a feature that allows you to save your treasured items on vt-premium. So if you see something you like, but you’re not ready to use it right now, simply save the item for a future project. is home to an enormous community of skilled creatives from all around the world. These creatives come together on our forums to share their knowledge, experiences and help one another succeed, they also want to help their customers succeed too.

In the final stages of the checkout flow (i.e., after clicking "Buy Now" or "Checkout"), you'll be asked to enter your billing details. After entering your billing details, click "Save and Continue". Your billing details are stored securely on our database, so you can skip this step for future purchases.

Even though we allow users to have multiple accounts, we unfortunately are not able to transfer any type of data (e.g. license) between the vt-premium accounts. The accounts are completely separate along with the data that relates to them.

Themes, templates and 3D items can be purchased on either a Regular License or an Extended License.

Log into your Hover the mouse over your username at the top of the screen. Click ‘Downloads’ from the drop-down menu.` Click 'Download' next to the item for which you need the purchase code.

There are many reasons why we may have removed an item. Your item may no longer be available because: The item is pending an update from the author and is temporarily unavailable. Authors may update the item at any time and without prior notice. The author may have decided to permanently withdraw the item from The items on are not created by Envato. They are created by designers, developers and creatives from all over the globe. The file may have been temporarily disabled due to a technical problem or bug. The item could be re-activated again after the problem is fixed and the author has updated it. We may have received a copyright complaint about the item.

Item support is a service provided by many authors on ThemeForest and CodeCanyon. Having support for your purchased item means that the author will be available to you, the buyer, to iron out any potential issues buyers have in using the item.

Latest blog

A load of old tosh the full monty sloshed pukka squiffy.

What Can Web Designers Do With Their Unused Designs?

Haggle down the pub off his nut arse bog bits and bobs bugger.

The Conference Platform We Use For Our Online Events

Haggle down the pub off his nut arse bog bits and bobs bugger.

How to get your handmade website found on Google

Haggle down the pub off his nut arse bog bits and bobs bugger.

Join The Community

Thousands of Markit Brands have made the swich.Text marketing with the customer in mind!

Start 14 Day Free Trial Claim Free Demo

Start Sending Texts - No Credit Card Necessary